Frequently Asked Questions

1. WHAT ARE THE BENEFITS OF USING AUTOMATED CARTS FOR THE COLLECTION OF REFUSE?

The safety of our DPW workers is paramount. Refuse collectors will no longer need to exit the vehicle or lift heavy containers as the truck will have an automated claw. The new refuse carts, with critter-resistant hinged lids, will help ensure safer and cleaner neighborhoods.

2. WHAT KINDS OF REFUSE CAN I PUT IN THE CART?

All household refuse items may be placed in the cart. Please do not place the following in your cart:

• Ashes
• Construction material
• Hazardous chemicals
• Medical waste
• Paints
• Recyclable items
• Tires
• Yard waste

For a more detailed list, please reference the solid-waste banned materials page.

It is recommended that garbage items be bagged and tied first, then placed in the roll cart. This practice will keep your container clear and minimize odors.

3. IF I MOVE, SHOULD I TAKE MY CARTS WITH ME?

No. The trash and recycling carts are equipped with RFID chips and must remain at the address in which they were delivered.

4. CAN I STILL USE TRADITIONAL PLASTIC GARBAGE BAGS?

You may still use traditional plastic garbage bags but they must be placed inside the cart. This is an automated pickup and everything must be in the refuse cart with the lid closed.

5. CAN I PLACE MY RECYCLING CART AND REFUSE CART NEXT TO EACH OTHER ON MY DAY OF PICK UP?

Yes. There must be at least a three-foot space between each cart so that the automated arm can operate effectively.

6. I HAVE DIFFICULTY MANEUVERING A 96-GALLON CART. DO YOU HAVE SMALLER SIZES?

We have a limited number of 35-gallon carts for any resident that may have difficulty with the larger size. Please call 508-532-6010 and speak with a customer service representative.

7. WHAT IF THE CART NEEDS REPAIR?

Please call the Public Works Department at 508.532.6001.