Show All Answers

1. How do I get the pothole on my street repaired?

Call the Highway Department at 508-532-6030 and let them know where the pothole is located. It will be put on the list and repaired as quickly as possible. Our highway crews usually find the potholes and repair them right away. But, in the spring when many potholes develop all over town, it’s sometimes hard for the Highway crews to be aware of them all. Your reporting of potholes is very helpful and welcome.

2. How do I get a tree trimmed or a dead tree removed?

Call the Highway Department at 508-532-6030 and let them know where the location of the tree is.

3. How do I get a missing street sign installed?

Call the Highway Department at 508-532-6030 and let them know where the sign is missing. It will be put on a list and repaired as quickly as possible.

4. How can I report a claim involving a snow storm incident?

Please contact the Highway Department at 508-532-6030 or file a claim on the City website. Please provide as much information as possible (i.e., location, date, time, etc.) If available, attach any additional documentation to support your claim (i.e., estimate or invoice, correspondence, narrative, photo, Police Report, etc.). 

5. I need to get out of my street, but the snow plow hasn’t come by yet. Whom do I call?

Call the Highway Department at 508-532-6030 and let them know if there is an emergency situation. If there is a medical emergency, call 911. If it’s not an emergency, please be patient, your street will be plowed as quickly as possible. Available plows must first clear all of the main roads before they begin the residential streets. However, the plows and/or sanders begin work as soon as the streets get icy or the snowfall begins. So, unless we have an unusually heavy blizzard, your street should be plowed before there is more than a three inch accumulation of snow. Remember, Framingham has over 250 miles of roads to plow.

6. The catch basin (storm drain) near my home is caving in or clogged. What should I do?

Call the Highway Department 508-532-6030 and let them know where the catch basin is located. It will be repaired (or cleaned) as quickly as possible. There are over 10,000 catch basins in Framingham. Also, please do not put oil or other waste into the storm drains as these will pollute your waterways.

7. Several cars are parked on my street during the snow storm, and they impede complete plowing of the street. What can I do about this?

If cars are impeding the snow plowing, the Highway Department and Framingham Police will have them towed away, and the owners will have to pay a fine and towing fees. It is against the law to park on public ways during a snow storm. If the cars are not removed or towed, you can call the police at 508-872-1212, and they will take appropriate action.

8. Which insects are harmful to my trees?

Please click on the link:

Pests of Primary Concern

9. Does the City of Framingham plant trees?

Yes, the City has a limit to the number of trees each year. Call the Highway Department at 508-532-6030 if interested in getting a tree planted.