FAQs • Framingham, MA • CivicEngage

How often do I receive my water and sewer bill?: Homeowners are generally billed four times each year; large users (some businesses, apartment buildings, condominiums, etc.) are billed monthly. The water and sewer bill for any property must be in the owner’s name. The owner may request that bills be sent to another address but the owners name must appear on the bill. The owner is responsible for all charges against that account.

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Utility Billing

1. How often do I receive my water and sewer bill?: Homeowners are generally billed four times each year; large users (some businesses, apartment buildings, condominiums, etc.) are billed monthly. The water and sewer bill for any property must be in the owner’s name. The owner may request that bills be sent to another address but the owners name must appear on the bill. The owner is responsible for all charges against that account.

Final meter reads are scheduled on Tuesdays and Thursdays only.
Owner or Realtor must complete the online form and submit it to DPW within 5 days prior to the closing.
The new owner’s name must be provided on the day the appointment is made.
A contact phone number must be provided.
There will be a fee of $20.00 for the final reading included in the final bill amount.
An appointment will be made only if the meter is over 10 years old.
The final bills will be emailed after all the readings have been entered and the bill run is completed.
The final bills may be:
- Picked up in the office with a signature provided.
- Sent by email with a delivery and read receipt requested.
The final bill amounts are due within 30 days of the date the final bill is issued. The final bills must be paid with cash or certified check to the Treasurer’s office. There is a daily annum interest rate of 0.038% assessed by the Treasurer’s Office for each day the bill remains unpaid.

3. What if my meter isn't working?: Immediately call the Water Division (532-6050) to report this, and if necessary, your meter will be replaced at no charge to you. You will, however, be charged for water and sewer use up to the time of the repair. There is a charge to repair meters that freeze during the winter as residents should take care to see that meters are protected from freezing temperatures.

4. What if there is a mistake on my bill?: You can call the Water Office at 508-532-5605 and see if the problem can be handled by phone, or come to the DPW office on the second floor of the Memorial Building, Room 213, and the staff will gladly assist you in explaining the bill or rectifying any errors. It is usually helpful if you write down the current reading from your inside meter before you call or visit. There is also information available in the DPW office for the resident to help determine if there is a leak at the property.

5. MWRA Water Quality Report: For last year's water quality report, or the monthly reports, please click on this link.
MWRA Water Quality Report

6. What can I do to detect a leak at my property?: Most leaks happen in toilets and are caused by defective valves and ball cocks. These are often silent and hard to detect. The Water Division will provide dye tablets, but is not responsible for the condition of pipes and fixtures upon private premises.

7. Is there a policy to seek relief on a high bill due to a leak on my property?: There is an abatement policy set for major water leaks that result in a volume of water that exceeds twice the normal average for the preceding three years, a resident may submit an abatement application with necessary documentation for determination of eligibility. If the high bill is due to filling a pool, the reasons must be because it is a brand new pool being filled for the first time, or a repair to the pool. The resident may submit an abatement application with necessary documentation for determination of eligibility. Please contact the Framingham Public Work's Administration Office at (508) 532-5600.