Frequently Asked Questions

Resources for Residents

WHERE CAN I FIND GENERAL INFORMATION ABOUT COVID-19?

Residents can call Massachusetts 2-1-1 to learn more about COVID-19 information prevention, symptoms, testing, and more. 

Massachusetts 2-1-1 is open to callers 24 hours a day, 7 days a week. Operators fluent in Spanish are available, and more than 150 other languages are supported through an interpreter services line that is available 24/7. Residents with questions should dial 2-1-1 from any landline or cellphone. Callers dialing 2-1-1 will hear an automated menu of options. Callers press 2-6 for coronavirus. Residents can also reach 2-1-1 through a live chat option on the Massachusetts 2-1-1 website.

IS THE CITY OF FRAMINGHAM PROVIDING FREE COVID-19 TESTING?

The Massachusetts Department of Public Health (MassDPH) has launched a Project Beacon Express COVID-19 Site in Framingham. View more information here.

The City of Framingham Public Nursing clinic is offering Rapid BinaxNow COVID-19 testing for Framingham residents. Reference more information here

I AM ELIGIBLE FOR A COVID-19 VACCINE, AND I NEED ASSISTANCE SCHEDULING AN APPOINTMENT. WHO CAN I CALL FOR HELP?

Call the Massachusetts vaccine scheduling resource line at 2-1-1. The Resource Line will assist with scheduling Monday to Thursday from 8:30 a.m. to 8:00 p.m., Friday, Saturday, and Sunday from 8:30 a.m. to 5:00 p.m., in English and Spanish. Translators will be available to support residents in approximately 100 additional languages.

I Am fully Vaccinated. Do I have to follow the COVID-19 Travel Advisory? 

The State of Massachusetts is referencing travel information from the Centers for Disease Control and Prevention. Reference the CDC's requirements and recommendations for:

Are there any organizations/providers offering transportation to vaccine appointments?

Yes. The City has a list of local transportation organizations/providers offering assistance and rides to and from vaccine sites here

AM I REQUIRED TO WEAR A FACE COVERING OR MASK? 

The Massachusetts Department of Public Health issued an updated advisory on July 30 about wearing masks here.

Effective Thursday, August 4, Mayor Yvonne M. Spicer issued an order stating that all persons (including visitors and employees) over the age of five entering City of Framingham municipal buildings shall wear a clean face covering, such as a fabric face mask, scarf, or bandana, over their mouth and nose, and exercise social distancing in accordance with CDC guidelines due to increasing COVID-19 cases. Framingham buildings include the Callahan Center, Libraries, Memorial Building, Police and Fire Buildings, Parks & Recreation Administration, and the DPW Operations Center. Reference additional information here

There are still mask requirements in certain locations, including public and private transportation, inside K-12 public schools, collaboratives, approved special education schools, healthcare facilities, congregate care facilities, emergency shelter programs, Houses of Correction, Department of Correction prisons, jails, and other correctional facilities, health care and day services and programs operated, licensed, certified, regulated, or funded by the Commonwealth including the Executive Office of Health and Human Services or one of its agencies, and home healthcare workers. View more information about the requirements here.

WHAT ORDERS HAVE THE CITY OF FRAMINGHAM PUT INTO PLACE DUE TO COVID-19?

WHERE CAN I FIND FRAMINGHAM COVID-19 INFORMATION?

The City’s Informational phone line, (508) 532-5411, will be answered by library staff, Monday-Friday 8:30 a.m.-3:30 p.m. Like the City’s Emergency Operations Center (EOC), residents will be able to get answers related to Framingham COVID-19, food resources, testing sites, and ways to slow the spread of the virus, such as social distancing and hygiene. When the Informational Line is not staffed (after 3:30 p.m. on weekdays and over the weekend), residents will receive a detailed message with information about City functions and where they can find additional information, as well as a request to leave their name, phone number and question. All messages will be returned the next business day.

Para ver esta información en Español, haga clic aquí.
Para visualizar essas informações em Português, clique aqui. City of Framingham Information Line, COVID-19 Pandemic Information, 508-532-5411, Open M-F, 8:30 AM

HOW CAN I PAY PARKING TICKETS, PROPERTY TAX, AND/OR WATER AND SEWER BILLS CONTACT-FREE?

Para ver esta información en Español, haga clic aqui.
Para visualizar essas informações em Português, clique aqui.

For the Framingham residents and businesses who wish to pay their Excise Tax, Property Tax,  Parking Tickets, and/or Water and Sewer Bills contact-free, please find payment methods below:

1. ONLINE AT:  HTTPS://EPAY.CITYHALLSYSTEMS.COM
2. MAIL:

MAIL EXCISE TAX PAYMENTS TO:

CITY OF FRAMINGHAM
OFFICE OF THE TAX COLLECTOR
PO BOX 722
READING, MA 01867

MAIL PROPERTY TAX PAYMENTS TO:

CITY OF FRAMINGHAM
OFFICE OF THE TAX COLLECTOR
PO BOX 724
READING, MA 01867

MAIL WATER BILL PAYMENTS TO:

CITY OF FRAMINGHAM
OFFICE OF THE TAX COLLECTOR
PO BOX 851
READING, MA 01867

3. OVER THE PHONE BY CALLING CITY HALL SYSTEMS AT 1-800-491-9788


IF I SPEAK SPANISH OR PORTUGUESE, WHO CAN I CONTACT TO LEARN ABOUT THE COVID-19 CRISIS AND APPLY FOR HEALTH CARE SERVICES?

The Latino Health Insurance Program is offering important services to the Framingham community in Spanish, Portuguese, and English. These services include health and dental insurance enrollment, SNAP/food stamp enrollment, education about COVID-19, clinical evaluation for COVID-19, and medical orders for testing when appropriate. Call or email to learn more, 508-875-1237, or help@lhiprogram.org. Hours of operation are Monday through Friday from  9 AM to 5 PM.

I AM UNABLE TO FEED MY FAMILY, WHERE CAN I ACCESS EMERGENCY FOOD?

The City has a list of organizations on the COVID-19 website from which residents can access emergency food, including groceries and hot meals.

Any additional food security questions should be directed to the City's Informational Line at (508) 532-5411.

The City will continue to work with the COVID Nursing Team to give clients currently using the emergency food system a direct line of contact to a food provider should a food need arise for a resident in isolation or quarantine.

CAN COVID-19 BE TRANSMITTED THROUGH FOOD OR TAKE OUT?

Unlike foodborne gastrointestinal (GI) viruses, like Norovirus and Hepatitis A, which often make people ill through contaminated food, COVID-19 is a virus that causes respiratory illness. Foodborne exposure to this virus is not known to be a route of transmission.

According to the FDA, we do not anticipate that food products would need to be recalled or be withdrawn from the market because of COVID-19 since there is no evidence to support the transmission to be associated with food. The key in reducing COVID-19 exposure is minimizing person-to-person contact by maintaining social distancing.

     I AM DISABLED AND NEED SUPPORT. WHAT CAN I DO?

Please call MetroWest Center for Independent Living at 508-875-7853 for assistance.

I AM AN OLDER ADULT AND NEED SUPPORT. WHAT CAN I DO?

Please call MetroWest Center for Independent Living at 508-875-7853 for assistance.

I NEED HELP WITH UNEMPLOYMENT. WHERE SHOULD I GO?

Please reference COVID-19 Unemployment Information provided by the Commonwealth of Massachusetts.

I NEED TO CONTACT THE SOCIAL SECURITY OFFICE, HOW SHOULD I CONTACT THEM?

The Social Security office is closed to the public. They are only handling phone calls at this number 1-844-587-1390, for the indefinite future. If anyone already had an appointment scheduled they should NOT go to the Social Security office. They should expect a call from a staff member of Social Security at the day and time scheduled for the appointment. People are also encouraged to go online to www.ssa.gov.

I FEEL STRESSED OUT FROM THE COVID-19 PANDEMIC. WHERE CAN I GET ASSISTANCE?

The COVID-19 pandemic is stressful for many. It is essential to care for yourself and manage your mental health. If you struggle with chronic depression, anxiety, or just want to speak with someone, please reach out to Call2Talk – at (508) 532-2255 or Text: C2T  To: 741741

 Call2Talk is a program run by Mass 211 for mental health, emotional support, and suicide prevention.

The City also has a page dedicated to resources that provide assistance with mental health and substance use. 

WHERE CAN I FIND INFORMATION AND RESOURCES ABOUT SUBSTANCE USE DISORDER AND RECOVERY SUPPORT DURING THE COVID-19 PANDEMIC?

Framingham FORCE is a group of local Framingham advocates and community members focused on increasing awareness, prevention, and compassion surrounding the opioid epidemic. People in recovery that are struggling amidst the COVID-19 pandemic can apply for assistance. The organization may be able to assist with resources such as shopping, food, mental health challenges, MAT, and other basic needs. A limited amount of funding is available for emergency financial assistance to people in recovery. For more information, visit their website.

The City also has a page dedicated to resources that provide assistance with mental health and substance use.

WHERE CAN I REACH OUT FOR ASSISTANCE WITH DOMESTIC AND SEXUAL ABUSE?

Voices Against Violence is a local Framingham-based organization that provides free and confidential services to victims and survivors of sexual and domestic violence in the MetroWest area. Voices Against Violence has a 24-hour hotline, crisis intervention, confidential short-term emergency shelter, counseling and support groups, information and referrals, and medical, legal, and criminal justice advocacy. 

Services are provided in English, Spanish, and Portuguese and are available to everyone regardless of race, ethnicity, gender, or sexual orientation.

To contact Voices’ 24 HOUR HOTLINE: 508-826-8686 or 800-593-1125 In addition, the organization is available to chat online with survivors of sexual and domestic violence from 9 AM - 5 PM, Monday through Friday, by visiting: rc.chat/voices.

WHERE CAN I FIND INFORMATION ABOUT COMMON COVID-19 SCAMS?

The Middlesex District Attorney’s Office has many helpful tips and information about common COVID-19 scams.
View the information here.