Frequently Asked Questions

Resources for Residents

WHERE CAN I FIND GENERAL INFORMATION ABOUT COVID-19?

Residents can call Massachusetts 2-1-1 to learn more about COVID-19 information prevention, symptoms, testing, and more. 

Massachusetts 2-1-1 is open to callers 24 hours a day, 7 days a week. Operators fluent in Spanish are available, and more than 150 other languages are supported through an interpreter services line that is available 24/7. Residents with questions should dial 2-1-1 from any landline or cellphone. Callers dialing 2-1-1 will hear an automated menu of options. Callers press 2-6 for coronavirus. Residents can also reach 2-1-1 through a live chat option on the Massachusetts 2-1-1 website.

IS THE CITY OF FRAMINGHAM PROVIDING FREE COVID-19 TESTING?

The Massachusetts Department of Public Health (MassDPH) has launched two Project Beacon Express COVID-19 Testing in Framingham. View more information here.

I AM ELIGIBLE FOR A COVID-19 VACCINE, AND I NEED ASSISTANCE SCHEDULING AN APPOINTMENT. WHO CAN I CALL FOR HELP?

Call the Massachusetts vaccine scheduling resource line at 2-1-1. The Resource Line will assist with scheduling Monday to Thursday from 8:30 a.m. to 8:00 p.m., Friday, Saturday, and Sunday from 8:30 a.m. to 5:00 p.m., in English and Spanish. Translators will be available to support residents in approximately 100 additional languages. Individuals eligible for a vaccine will be able to speak to a representative live on the phone to assist them with an appointment through the State's online system. These representatives have the same access to appointments as on the public website; it will not give individuals preference to appointments. If no appointments are available, callers will have the option to be placed on a call back list for the mass vaccination sites. The caller will receive a call back when an appointment becomes available at a mass vaccination site, and the list will be called on a first-come, first-served basis. The Scheduling Resource Line is currently only for individuals eligible for a vaccine who cannot use or have difficulty accessing the internet and cannot schedule an appointment through the online platform. The call takers can only support individuals with scheduling an appointment, and representatives cannot answer general questions about COVID-19 or provide individual health care advice. Please note, due to the high demand for appointments and limited vaccine supply, it may take weeks to secure an available appointment in a preferred location. 

I booked a COVID-19 Vaccine appointment and I do not have transportation to get there. Are there organizations offering transportation assistance?  

Yes. The City has a list of local transportation organizations/providers offering assistance and rides to and from vaccine sites here

     HOW DOES COVID-19 AFFECT CITY OPERATIONS?

City Hall, 150 Concord Street, fully reopened to the public on Monday, March 8: Modified hours will remain Mon., Wed., Thurs. 8:30 a.m.-4 p.m.; Tues. 8:30 a.m.-6 p.m.; and Fri. 8:30 a.m.-1 p.m. All doors, EXCEPT the front doors at the top of the outside staircase, will be unlocked. The State dictates that no activity in office spaces can occur without meeting the following specific COVID-19 workplace safety standards that are organized around four distinct categories - Social Distancing, Hygiene Protocols, Staffing and Operations, and Cleaning and Disinfecting. While the hours are shortened to allow for the cleaning process, City staff will continue to work their regular schedules determined by the division and department heads. Face coverings will be required to enter and use the facility. Residents are asked to practice social distancing. Each office has limited capacity. People will be allowed to queue in the hall once that capacity has been met, standing on the socially distanced markers for their and other's safety.

 THE CALLAHAN CENTER WILL REMAIN CLOSED TO THE PUBLIC, UNTIL FURTHER NOTICE.

The Main Branch library and McAuliffe Branch library will reopen to the public for browsing on Monday, April 5. View information about hours of operation and offerings here.

Members of the public seeking City Hall assistance, please contact (by phone or email) departments with requests. Any request that can be fulfilled online or by email shall be fulfilled in that manner.

Members of the public seeking assistance from the Department of Public Works, please reference this document (PDF).

Services essential to public health and safety – like police and fire responses and trash collection will continue as normal.

The City will continue to monitor the situation and reevaluate the closures regularly.

AM I REQUIRED TO WEAR A FACE COVERING OR MASK? 

Effective November 6, the Baker Polito Administration issued an order (PDF) requiring face coverings in any public space, regardless of social distancing by all people over the age of five, whether indoors or outdoors. Additionally, the order allows employers and schools to require employees and students who claim to be unable to wear a face covering because of a medical or disabling condition to provide proof. Also, requires face coverings in cars if carpooling with anyone outside of your household. This order supersedes and replaces previous orders.

On May 6, the Baker Polito Administration issued an order (PDF) mandating all residents over the age of two to use a face covering or mask in public places (both indoor and outdoor spaces) where maintaining proper social distancing measures to prevent the spread of COVID-19 are not possible. A face covering may include anything that covers your nose and mouth, including a mask, scarf, or bandana. Health care masks should not be used and should be preserved for health care workers and first responders. Cloth masks should not be worn by young children under the age of two, persons with difficulty breathing, or those who are unconscious, incapacitated, or otherwise unable to remove the mask without assistance.

On April 17th, Mayor Spicer and Framingham Board of Health issued an order (PDF) that all members of the public two years and older, and employees of essential businesses are to wear a clean face covering such as a cloth face mask, scarf or bandana over their mouths and noses and practice social distancing – standing a minimum of six feet apart from others. Operators of essential services shall ensure their customers and employees are in compliance. Further, all members of the public aged two years and older entering, exiting, or occupying common areas of any multi-unit residential or commercial building shall wear a clean face covering and exercise social distancing.

- Para ver esta información en Español, haga clic aquí.
- Para visualizar essas informações em Português, clique aqui.

To create and fit your own face mask, please reference information from CDC.

WHAT ORDERS HAVE THE CITY OF FRAMINGHAM PUT INTO PLACE DUE TO COVID-19?

HOW DOES COVID-19 AFFECT PUBLIC MEETINGS?

Effective April 2, 2020 - The Framingham Board of Health voted unanimously to continue its order of March 16, 2020 (PDF), to restrict in-person meetings of public bodies within Framingham.

All in-person public meetings of any public body are prohibited in Framingham until further notice (PDF), except meetings of the Framingham City Council, the City’s municipal legislative body.

To view the calendar of upcoming public meetings, agendas, and remote access information, please visit: http://framinghamma.iqm2.com/Citizens/default.aspx

The City has created an email address to allow people to make a public comment. We encourage the public to send emails for public comment to publiccomment@framinghamma.gov. In the subject line of the email, denote the name of the public hearing, Council, Board, or Commission meeting that should receive the comment. Please send your comment at least two hours before the posted start time of the meeting.

To watch previously recorded public meetings, please visit: http://www.framinghamtv.com/

WHERE CAN I FIND FRAMINGHAM COVID-19 INFORMATION?

The City’s Informational phone line, (508) 532-5411, will be answered by library staff, Monday-Friday 8:30 a.m.-3:30 p.m. Like the City’s Emergency Operations Center (EOC), residents will be able to get answers related to Framingham COVID-19, food resources, testing sites, and ways to slow the spread of the virus, such as social distancing and hygiene. When the Informational Line is not staffed (after 3:30 p.m. on weekdays and over the weekend), residents will receive a detailed message with information about City functions and where they can find additional information, as well as a request to leave their name, phone number and question. All messages will be returned the next business day.

Para ver esta información en Español, haga clic aquí.
Para visualizar essas informações em Português, clique aqui. City of Framingham Information Line, COVID-19 Pandemic Information, 508-532-5411, Open M-F, 8:30 AM

HOW CAN I PAY PARKING TICKETS, PROPERTY TAX, AND/OR WATER AND SEWER BILLS CONTACT-FREE?

Para ver esta información en Español, haga clic aqui.
Para visualizar essas informações em Português, clique aqui.

For the Framingham residents and businesses who wish to pay their Excise Tax, Property Tax,  Parking Tickets, and/or Water and Sewer Bills contact-free, please find payment methods below:

1. ONLINE AT:  HTTPS://EPAY.CITYHALLSYSTEMS.COM
2. MAIL

MAIL EXCISE TAX PAYMENTS TO:

CITY OF FRAMINGHAM
OFFICE OF THE TAX COLLECTOR
PO BOX 722
READING, MA 01867

MAIL PROPERTY TAX PAYMENTS TO:

CITY OF FRAMINGHAM
OFFICE OF THE TAX COLLECTOR
PO BOX 724
READING, MA 01867

MAIL WATER BILL PAYMENTS TO:

CITY OF FRAMINGHAM
OFFICE OF THE TAX COLLECTOR
PO BOX 851
READING, MA 01867

3. OVER THE PHONE BY CALLING CITY HALL SYSTEMS AT 1-800-491-9788


IF I SPEAK SPANISH OR PORTUGUESE, WHO CAN I CONTACT TO LEARN ABOUT THE COVID-19 CRISIS AND APPLY FOR HEALTH CARE SERVICES?

The Latino Health Insurance Program is offering important services to the Framingham community in Spanish, Portuguese, and English. These services include health and dental insurance enrollment, SNAP/food stamp enrollment, education about COVID-19, clinical evaluation for COVID-19, and medical orders for testing when appropriate. Call or email to learn more, 508-875-1237, or help@lhiprogram.org. Hours of operation are Monday through Friday from  9 AM to 5 PM.

I AM UNABLE TO FEED MY FAMILY, WHERE CAN I ACCESS EMERGENCY FOOD?

The City has a list of organizations on the COVID-19 website from which residents can access emergency food, including groceries and hot meals.

In addition, the City has set up a phone number - (508) 532-5479 - for those experiencing an extreme food emergency and will make every effort to meet the needs of these emergencies. Someone having an extreme food emergency is defined as a person who:

  • Has no ability to accessother food resourcesin Framingham.
  • Has no formal or informal networks of support for help getting food.

WHAT RESTAURANTS IN FRAMINGHAM ARE CURRENTLY OFFERING TAKE OUT, DELIVERY, and INDOOR DINING?

There is currently no evidence to support the transmission of COVID-19 associated with food or food packaging. Additionally, facilities are required to control any risks that might be associated with workers who are ill regardless of the type of virus or bacteria. Many local restaurants are open for takeout, delivery, outdoor and indoor dining. The City has compiled a list of Framingham restaurants, offering the different options here

CAN COVID-19 BE TRANSMITTED THROUGH FOOD OR TAKE OUT?

Unlike foodborne gastrointestinal (GI) viruses, like Norovirus and Hepatitis A, which often make people ill through contaminated food, COVID-19 is a virus that causes respiratory illness. Foodborne exposure to this virus is not known to be a route of transmission.

According to the FDA, we do not anticipate that food products would need to be recalled or be withdrawn from the market because of COVID-19 since there is no evidence to support the transmission to be associated with food. The key in reducing COVID-19 exposure is minimizing person-to-person contact by maintaining social distancing.

     I AM DISABLED AND NEED SUPPORT. WHAT CAN I DO?

Please call MetroWest Center for Independent Living at 508-875-7853 for assistance.

I AM AN OLDER ADULT AND NEED SUPPORT. WHAT CAN I DO?

Please call MetroWest Center for Independent Living at 508-875-7853 for assistance.

I NEED HELP WITH UNEMPLOYMENT. WHERE SHOULD I GO?

Please reference COVID-19 Unemployment Information provided by the Commonwealth of Massachusetts.

I NEED TO CONTACT THE SOCIAL SECURITY OFFICE, HOW SHOULD I CONTACT THEM?

The Social Security office is closed to the public. They are only handling phone calls at this number 1-844-587-1390, for the indefinite future. If anyone already had an appointment scheduled they should NOT go to the Social Security office. They should expect a call from a staff member of Social Security at the day and time scheduled for the appointment. People are also encouraged to go online to www.ssa.gov.

I NEED TO ACCESS EMERGENCY CHILDCARE, WHAT ARE MY OPTIONS?

Please reference information provided by the Commonwealth of Massachusetts about Exempt Emergency Childcare Programs.

I FEEL STRESSED OUT FROM THE COVID-19 PANDEMIC. WHERE CAN I GET ASSISTANCE?

The COVID-19 pandemic is stressful for many. It is essential to care for yourself and manage your mental health. If you struggle with chronic depression, anxiety, or just want to speak with someone, please reach out to Call2Talk – at (508) 532-2255 or Text: C2T  To: 741741

 Call2Talk is a program run by Mass 211 for mental health, emotional support, and suicide prevention.

The City also has a page dedicated to resources that provide assistance with mental health and substance use. 

WHERE CAN I FIND INFORMATION AND RESOURCES ABOUT SUBSTANCE USE DISORDER AND RECOVERY SUPPORT DURING THE COVID-19 PANDEMIC?

Framingham FORCE is a group of local Framingham advocates and community members focused on increasing awareness, prevention, and compassion surrounding the opioid epidemic. People in recovery that are struggling amidst the COVID-19 pandemic can apply for assistance. The organization may be able to assist with resources such as shopping, food, mental health challenges, MAT, and other basic needs. A limited amount of funding is available for emergency financial assistance to people in recovery. For more information, visit their website.

The City also has a page dedicated to resources that provide assistance with mental health and substance use.

WHERE CAN I REACH OUT FOR ASSISTANCE WITH DOMESTIC AND SEXUAL ABUSE?

Voices Against Violence is a local Framingham-based organization that provides free and confidential services to victims and survivors of sexual and domestic violence in the MetroWest area. Voices Against Violence has a 24-hour hotline, crisis intervention, confidential short-term emergency shelter, counseling and support groups, information and referrals, and medical, legal, and criminal justice advocacy. 

Services are provided in English, Spanish, and Portuguese and are available to everyone regardless of race, ethnicity, gender, or sexual orientation.

To contact Voices’ 24 HOUR HOTLINE: 508-826-8686 or 800-593-1125 In addition, the organization is available to chat online with survivors of sexual and domestic violence from 9 AM - 5 PM, Monday through Friday, by visiting: rc.chat/voices.

WHERE CAN I FIND INFORMATION ABOUT COMMON COVID-19 SCAMS?

The Middlesex District Attorney’s Office has many helpful tips and information about common COVID-19 scams.
View the information here.