Water and Wastewater Discount Program

Blue button. Text: Online Renewal - City of Framingham seal Opens in new window


Existing applicants can now submit renewal paperwork onlinE.


Overview

Homeowners meeting policy requirements and living in a 1 to 3 family dwelling:

  • Are eligible for a discount on domestic water and sewer usage only
  • Miscellaneous and Irrigation charges are not included
  • Only residential properties are eligible for the discount program

How to Apply for a Discount

New Applicant: 

The initial application must be submitted in person due to the sensitive nature of the personal information required. 

  • First, please read the policyto determine your eligibility. 
  • If you meet the eligibility requirements, please submit an applicationin person at the DPW Water and Wastewater Business Office, 150 Concord Street, Room 213, Framingham, MA 01702.

    Please bring all required documents:
    • Copy of your birth certificate, driver’s license, or passport
    • Proof of adjusted gross income, i.e., most recent tax return(sensitive information may be redacted prior to submitting information)
    • Proof of ownership. 
      A copy of the real estate tax bill with the owner(s) name must be provided. If the property is in a trust, a copy of the trust and the schedule of beneficiaries must be submitted. The owner(s) applying for the discount must be listed as the beneficiary of the trust to be considered eligible. 

Existing applicant:

Existing applicants must recertify their eligibility annually prior to June 1, 2022. 

*New for this year*

Existing applicants can now submit renewal paperwork online.

  • Please read the policy to determine if you still meet the eligibility requirements. If you continue to meet the eligibility requirements, please submit a renewal application by mail, in person, or online prior to June 1, 2022  
  • Attest that you continue to meet the policy's income criteria 
  • Submit proof of ownership (a copy of the real estate tax bill with the owner(s) name must be provided. If the property is in a trust, a copy of the trust and the schedule of beneficiaries must be submitted. The owner(s) applying for the discount must be listed as the beneficiary of the trust to be considered eligible.

Need a paper copy of the application? You can pick one up at the following locations: 

  • Public Works Water and Wastewater Business Office at City Hall, 150 Concord Street, Room 213
  • Public Works Operations Center, 100 Western Avenue
  • Callahan Center, 535 Union Avenue
  • Main Library, 49 Lexington Street (Reference Desk)
  • McAuliffe Branch Library, 746 Water Street (Reference Desk)

Questions

If you have any questions please contact the Water and Wastewater Business Office at 508-532-5605.