Cable Advisory Committee

The 5 member Cable Advisory Committee is appointed by the Board of Selectmen to ensure that the provisions of the town's 3 cable television contracts are implemented. The committee serves as a liaison between cable customers and the cable companies, and provides feedback and acts in an advisory capacity to the selectmen and town manager for issues that may require direct intervention of town administration.

The Cable Advisory Committee acts as an ombudsman for town citizens on matters unresolved regarding billing errors and persistent repair problems on cable TV. Framingham currently provides cable franchise licenses to Comcast, RCN, and Verizon. Satellite television providers are not required to have a license.

Under franchise agreements with the City of Framingham, three cable operators, Comcast, RCN, and Verizon, provide cable TV services to residences and business in our city. Framingham’s Cable Advisory Committee is seeking your opinion about cable TV services as part of the process of renewing the cable operators’ licenses as each comes up for renewal. The vision for future cable TV service includes such services as HD (High Definition) picture quality for all the local access channels (just as is available for the major channels), as well as extending the EPG (Electronic Program Guide) to display the program schedule for the local channels. Please take a few minutes to share your thoughts with us. Click this link to take our 2018 Cable TV Survey.

Contact Us

The public is welcome to leave a message with the Cable Advisory Committee at 508-521-9354 or via email to report issues involving the following items that you have been unable to resolve with your cable provider:
  • Billing errors
  • Persistent repair issues
Please contact us after 1st making reasonable efforts to resolve these problems with your cable TV provider. We will make every attempt to call you back within 3 days. Per federal and state regulations, the Cable Advisory Committee has jurisdiction over cable TV only. We do not have authority to intercede on problems involving Internet access, satellite TV, or voice telephone service.

Cable Provider Contact Information

The following are the telephone numbers for the 3 cable television providers that serve Framingham:
  • Comcast: 1-800-934-6489
  • RCN: 1-800-746-4726
  • Verizon: 1-800-837-4966

Committee Members

  • Annabel Dodd, Chair
  • Peter Barnes, Member
  • Ron Rego, Member
  • Norma Shulman, Member
  • Mort Shuman, Member